The East China region boasts a thriving economy, with the wave of intelligent manufacturing surging forward. As a pioneer in the grinding equipment sector, SBM not only helps enterprises reduce costs and increase efficiency through high-end equipment, but also has become a trustworthy "solid backing" for many partners with its systematic and end-to-end service philosophy.
During this return visit of the "After-Sales Service Tour of Grinding Mill" - East China Station, the expert team went straight to the frontline of production, addressed pain points in demand with professional insights, empowered customer value through precise services, and interpreted the solemn commitment of "Our success lies in our customers' success" with concrete actions.
Professional Empowerment, Systematic Optimization
While the customer's project is still in the infrastructure phase, SBM has already taken service initiatives proactively. The return visit team took the initiative to expand the service scope and conducted a comprehensive inspection of the entire production line.
Special attention was paid to equipment installation accuracy, system coordination, and process adaptability, with detailed guidance provided throughout the process. This ensures stable and efficient operation from the very start of production, laying a solid foundation for the customer's long-term development.
Three Years of Refinement, Quality Remains Unchanged
Material: Limestone
Fineness: 200 Mesh
Application: Construction Materials Field
Equipment: MTW European Trapezium Mill
Upon arrival, the return visit team immediately launched a comprehensive inspection of the entire system equipment: from the main machine's transmission device to the wear condition of vulnerable parts, and from the electrical control system to the dust collection efficiency, every link underwent precise testing and data comparison.
The customer's person in charge commented with emotion: "The service life of the vulnerable parts of SBM equipment is far beyond the industry average. Core components such as grinding rollers and liners still maintain excellent performance under high-intensity operations, which directly reduces our investment costs."
Strong Performance, Pursuit of Excellence
Given that the customer's finished products are used in the coating and construction materials industries, the return visit team paid special attention to key indicators such as classification accuracy and product uniformity when inspecting the production line.
Material: Dolomite
Fineness: 280 Mesh
Application: Coating Field
Equipment: MTW European Trapezium Mill
The customer reported that the equipment has operated stably for a long time. However, SBM engineers, in their pursuit of excellence, performed precise calibration on the grinding roller pressure system and optimized adjustments to the dust collection system, further enhancing the customer's overall operational efficiency.
Continuous Companion, Lifelong Service
The customer operates the grinding equipment at high frequency and continuously, thus having strict requirements for the continuity and stability of equipment operation. After inspection, no abnormalities were found in the equipment. With service upgraded, the return visit team focused on the equipment's daily maintenance system and emergency response mechanism, put forward several optimization suggestions regarding lubrication management, vibration monitoring, and wear early warning, and organized special training to enhance the practical operation and diagnosis capabilities of frontline personnel.
Material: Quicklime
Fineness: 100 Mesh
Application: Desulfurization in Steel Mills
Equipment: MTW European Trapezium Mill
It is worth mentioning that this is not the first time SBM has visited this customer. During the return visit last year, the customer reported that the equipment was relatively noisy. SBM engineers quickly, accurately and steadily identified the problem and promptly provided a professional maintenance plan. After the customer purchased and replaced the original parts, the hidden trouble was completely eliminated.
From problem identification to resolution, SBM team has won the customer's high trust with professionalism and efficiency, truly embodying the service philosophy of "Continuous Companion, Lifelong Service".
Data-Driven, Iterative Upgrading
Material: Dolomite
Fineness: 325 Mesh
Application: Construction Materials Field
Equipment: MTW European Trapezium Mill
A comprehensive static inspection of the production line is conducted, and detailed online records are established. Meanwhile, customer feedback and suggestions are collected, and information on applicability across different regions is reviewed. This provides data support for subsequent process optimization and equipment updates, with the aim of improving our own capabilities and delivering benefits to customers.
From commissioning support for new equipment to long-term operation guarantees, and from emergency fault response to regular system return visits, SBM has always adhered to the concept of "full-lifecycle service" and regards customers' success as the core value of its own development. Whether it is a customer in Shanghai (close to the headquarters) or a project in Jiangsu (located in an industrial agglomeration area), SBM treats all equally—never letting distance be an obstacle, nor limiting its service by the scale of problems. This truly achieves undifferentiated services and zero-delay responses.
Every return visit is not only a practice of product quality, but also a fulfillment of commitments to customers. SBM "After-Sales Service Tour" is not merely a service journey spanning mountains and rivers, but also a series of value journeys walking side by side with customers.
Although the East China Station has come to a temporary end, the service steps of SBM team never stop. In the future, we will continue to reach more regions, and with high-performance equipment and warm-hearted services, we will walk together with customers and pursue mutual development and win-win results.
During this return visit of the "After-Sales Service Tour of Grinding Mill" - East China Station, the expert team went straight to the frontline of production, addressed pain points in demand with professional insights, empowered customer value through precise services, and interpreted the solemn commitment of "Our success lies in our customers' success" with concrete actions.
Professional Empowerment, Systematic Optimization
While the customer's project is still in the infrastructure phase, SBM has already taken service initiatives proactively. The return visit team took the initiative to expand the service scope and conducted a comprehensive inspection of the entire production line.
Special attention was paid to equipment installation accuracy, system coordination, and process adaptability, with detailed guidance provided throughout the process. This ensures stable and efficient operation from the very start of production, laying a solid foundation for the customer's long-term development.
Three Years of Refinement, Quality Remains Unchanged
Material: Limestone
Fineness: 200 Mesh
Application: Construction Materials Field
Equipment: MTW European Trapezium Mill
Upon arrival, the return visit team immediately launched a comprehensive inspection of the entire system equipment: from the main machine's transmission device to the wear condition of vulnerable parts, and from the electrical control system to the dust collection efficiency, every link underwent precise testing and data comparison.
The customer's person in charge commented with emotion: "The service life of the vulnerable parts of SBM equipment is far beyond the industry average. Core components such as grinding rollers and liners still maintain excellent performance under high-intensity operations, which directly reduces our investment costs."
Strong Performance, Pursuit of Excellence
Given that the customer's finished products are used in the coating and construction materials industries, the return visit team paid special attention to key indicators such as classification accuracy and product uniformity when inspecting the production line.
Material: Dolomite
Fineness: 280 Mesh
Application: Coating Field
Equipment: MTW European Trapezium Mill
The customer reported that the equipment has operated stably for a long time. However, SBM engineers, in their pursuit of excellence, performed precise calibration on the grinding roller pressure system and optimized adjustments to the dust collection system, further enhancing the customer's overall operational efficiency.
Continuous Companion, Lifelong Service
The customer operates the grinding equipment at high frequency and continuously, thus having strict requirements for the continuity and stability of equipment operation. After inspection, no abnormalities were found in the equipment. With service upgraded, the return visit team focused on the equipment's daily maintenance system and emergency response mechanism, put forward several optimization suggestions regarding lubrication management, vibration monitoring, and wear early warning, and organized special training to enhance the practical operation and diagnosis capabilities of frontline personnel.
Material: Quicklime
Fineness: 100 Mesh
Application: Desulfurization in Steel Mills
Equipment: MTW European Trapezium Mill
It is worth mentioning that this is not the first time SBM has visited this customer. During the return visit last year, the customer reported that the equipment was relatively noisy. SBM engineers quickly, accurately and steadily identified the problem and promptly provided a professional maintenance plan. After the customer purchased and replaced the original parts, the hidden trouble was completely eliminated.
From problem identification to resolution, SBM team has won the customer's high trust with professionalism and efficiency, truly embodying the service philosophy of "Continuous Companion, Lifelong Service".
Data-Driven, Iterative Upgrading
Material: Dolomite
Fineness: 325 Mesh
Application: Construction Materials Field
Equipment: MTW European Trapezium Mill
A comprehensive static inspection of the production line is conducted, and detailed online records are established. Meanwhile, customer feedback and suggestions are collected, and information on applicability across different regions is reviewed. This provides data support for subsequent process optimization and equipment updates, with the aim of improving our own capabilities and delivering benefits to customers.
From commissioning support for new equipment to long-term operation guarantees, and from emergency fault response to regular system return visits, SBM has always adhered to the concept of "full-lifecycle service" and regards customers' success as the core value of its own development. Whether it is a customer in Shanghai (close to the headquarters) or a project in Jiangsu (located in an industrial agglomeration area), SBM treats all equally—never letting distance be an obstacle, nor limiting its service by the scale of problems. This truly achieves undifferentiated services and zero-delay responses.
Every return visit is not only a practice of product quality, but also a fulfillment of commitments to customers. SBM "After-Sales Service Tour" is not merely a service journey spanning mountains and rivers, but also a series of value journeys walking side by side with customers.
Although the East China Station has come to a temporary end, the service steps of SBM team never stop. In the future, we will continue to reach more regions, and with high-performance equipment and warm-hearted services, we will walk together with customers and pursue mutual development and win-win results.
